1. Data Controller
In compliance with the General Data Protection Regulation (EU Regulation 2016/679) and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights, users are informed that the personal data provided through this website will be processed by the following data controller.
Data Controller: [LEGAL NAME / COMPANY NAME]
Trade Name: Tu Casa Nómada
Tax ID: 30676567H
Address: C/ Urreta 13, Galdakao, Bizkaia, Spain
Phone Number: +34 652 776 668
Email: tucasanomada@gmail.com
Website: https://tucasanomada.com/
2. Purpose of Data Processing
Tu Casa Nómada will process users’ personal data for the following purposes:
- Managing information requests submitted through the website.
- Responding to inquiries made by phone, email, forms, or WhatsApp.
- Managing availability requests, reservations, or vehicle rentals.
- Preparing quotations, rental agreements, invoices, and related documentation.
- Managing commercial relationships with customers and potential customers.
- Handling incidents, complaints, or communications related to the services provided.
- Complying with legal, tax, accounting, administrative, or security obligations.
- Sending commercial communications about its own services only when there is a legal basis or prior user consent.
Tu Casa Nómada will not use personal data for purposes incompatible with those indicated above..
3. Personal Data That May Be Processed
Depending on the form or contact method used, Tu Casa Nómada may process the following categories of data:
- Identification data: name, surname, ID/passport number, or equivalent document.
- Contact details: phone number, email address, and postal address.
- Reservation-related data: requested dates, vehicle of interest, number of travelers, preferences, or user requirements.
- Contractual data: rental agreement, accepted conditions, driver documentation, and data necessary for service provision.
- Billing and payment data: tax details, amounts, proof of payment, or information required for invoicing.
- Technical data: IP address, browsing data, cookie identifiers, and data derived from website usage when applicable.
The user guarantees that the data provided is truthful, accurate, complete, and up to date.
4. Legal Basis for Processing
The legal basis for processing personal data depends on each purpose:
- User consent: to respond to requests submitted through forms, accept non-essential cookies, or receive commercial communications where required.
- Performance of pre-contractual or contractual measures: to manage reservation requests, quotations, contracting, and provision of rental services.
- Compliance with legal obligations: to comply with tax, accounting, administrative, consumer protection, security, or any other applicable legal obligations.
- Legitimate interest: to manage communications, prevent fraud, ensure website security, retain necessary communications, and improve the services offered.
The Spanish Data Protection Agency (AEPD) reminds that data protection information must be provided clearly and that the controller must be able to demonstrate compliance with the duty to inform.
5. Data Retention
Personal data will be retained for as long as necessary to fulfill the purpose for which it was collected and subsequently for the periods required to address potential legal liabilities.
As a general rule:
- Data submitted through contact forms will be retained for the time necessary to respond to the inquiry.
- Data related to reservation requests will be retained for the duration of the pre-contractual or contractual relationship.
- Customer data, contracts, invoices, and accounting documentation will be retained for the legally required periods.
- Data processed based on consent will be retained until the user withdraws such consent.
- Technical data and cookies will be retained as specified in the Cookie Policy.
When data is no longer necessary, it will be deleted or blocked for the legally required periods.
6. Data Recipients
Personal data will not be sold or transferred to third parties for commercial purposes.
However, Tu Casa Nómada may communicate personal data when necessary for service provision or compliance with legal obligations. In particular, data may be shared with:
- Tax, accounting, or legal advisors.
- Banking entities or payment platforms where applicable.
- Insurance companies when necessary for rental management or incident handling.
- Hosting providers, website maintenance providers, email services, or technical support providers.
- Public administrations, courts, law enforcement agencies, or other competent authorities where legally required.
- Suppliers necessary for the provision of the contracted service.
When third-party providers access personal data on behalf of Tu Casa Nómada, they will do so as data processors and in accordance with applicable regulations.
7. International Data Transfers
Some technological services used by the website, such as analytics tools, maps, review platforms, email services, hosting providers, social networks, or other external services, may involve international data transfers.
Where such transfers occur, they will be carried out in accordance with the safeguards established by applicable data protection regulations.
8. User Rights
Users may exercise the following rights at any time:
- Right of access to personal data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure of personal data.
- Right to object to processing.
- Right to restriction of processing.
- Right to data portability.
- Right to withdraw consent where processing is based on consent.
To exercise these rights, users may send a request to:
Email: tucasanomada@gmail.com
The request must clearly specify the right to be exercised and allow verification of the applicant’s identity where necessary.
Users also have the right to file a complaint with the Spanish Data Protection Agency if they consider that the processing of their personal data does not comply with current regulations.
9. Data Security
Tu Casa Nómada will adopt the necessary technical and organizational measures to ensure the security of personal data and prevent its loss, alteration, unauthorized processing, or access.
However, users should be aware that no computer system or internet data transmission can guarantee absolute security.
10. Minors
The services offered through this website are not directed at minors.
Tu Casa Nómada will not knowingly collect personal data from minors without authorization from their parents or legal guardians. If data from a minor is detected without such authorization, it will be deleted.
11. Commercial Communications
Tu Casa Nómada may send commercial communications related to its services when the user has given consent or when there is a prior contractual relationship and the communication refers to services similar to those contracted.
Users may object to receiving commercial communications at any time by sending an email to tucasanomada@gmail.com
12. Social Media
Tu Casa Nómada may maintain profiles on social media platforms. The processing of users’ data interacting with such profiles will be governed by this Privacy Policy and the privacy policies of each social network.
Tu Casa Nómada is not responsible for the processing of data carried out by social media platforms in accordance with their own terms and policies.
13. Contact Forms
The forms available on the website may request personal data necessary to respond to the user’s request.
By submitting a form, the user declares that they have read and accepted this Privacy Policy. The data provided will only be used to manage the corresponding request unless the user has expressly authorized other uses.
14. Cookies and Browsing Data
This website may use cookies and similar technologies that collect information about the user’s browsing activity.
Users may consult detailed information about the use of cookies in the Cookie Policy available on this website.
15. Changes to the Privacy Policy
Tu Casa Nómada reserves the right to modify this Privacy Policy to adapt it to legislative, technical, organizational, or operational changes affecting the website.